Competence

Imagine a world where competence was valued over the bottom line. Where quality service was a goal for investors instead of getting the most out of investing in the least.

These same investors tend to forget that they are customers themselves when they’re only focused on profits. They just know crappy, disgruntled service when they get it.

And why is that so prevalent?

Because employers aren’t concerned with investing in well taken-care-of employees who exude competence, because it isn’t as profitable as being as cheap as possible.

This is a problem, and it needs to be addressed from the top down.

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